Mautic Points tracking not working on WooCommerce (Shop) page?

Product Support
1

Hey,



I have a few point actions set up within my campaign - 2 of 3 work properly. However, one is set up so that it awards 100 points to anyone who visits our shop page. That however doesn’t seem to work. I checked the mautic tracking pixel, it’s there so that’s not it. We’ve had many leads go to the shop page, that’s not it either.



The way we have it set up:


  • When a lead visits a specific URL
  • Page URL: our shop page
  • page hits: 1



    Any ideas what is going wrong here?



    thanks,

    Johannes
2

Hey,

I have a few point actions set up within my campaign - 2 of 3 work properly. However, one is set up so that it awards 100 points to anyone who visits our shop page. That however doesn’t seem to work. I checked the mautic tracking pixel, it’s there so that’s not it. We’ve had many leads go to the shop page, that’s not it either.

The way we have it set up:

  • When a lead visits a specific URL
  • Page URL: our shop page
  • page hits: 1

Any ideas what is going wrong here?

thanks,
Johannes