Points are not getting increased for visit pages campaigns

Product Support
1

Steps:


  1. Created two leads
  2. created list
  3. created email template
  4. created campaign with below options

    send email , open email , visit pages. For each actions try to give some points.



    Actual:



    Points are not considering for Visit pages or other actions except Send / Open email.



    Could you please check and let me know what is missing?
2

Steps:

  1. Created two leads
  2. created list
  3. created email template
  4. created campaign with below options
    send email , open email , visit pages. For each actions try to give some points.

Actual:

Points are not considering for Visit pages or other actions except Send / Open email.

Could you please check and let me know what is missing?

3

Make sure you are logged out of Mautic or use anonymous browser if you test this stuff because Mautic doesn’t track actions when the admin session is found so it doesn’t ruin the statistics.

Your report is great, but please report bugs to https://github.com/mautic/mautic/issues so developers can track it. Forum is more for configuration problems and other none code related stuff.

4

I have tried from other system now, still not increasing the points.

could you please help?

5

I tested it like that:

  1. Created a Page
  2. Created a campaign with a Lead List Source -> add tag -> visited a page from 1 -> add 3 points
  3. I visited the page from in an anonymous browser (Mautic doesn’t track you if you are logged in as admin) with a lead from the list (as a lead source from 2)
  4. I triggered app/console mautic:campaign:trigger command (should be triggered by a cron job)

In the lead detail I can see that tag was added, page visited and points increased.

6

This issue is further discussed in https://github.com/mautic/mautic/issues/882