Mautic seems to be sending emails days/weeks late

Product Support
1

Your software
My Mautic version is: 4.4.4
My PHP version is: 7.4

Your problem
My problem is:

We sent emails from our system on November 11, 2022, that were received by guests Dec 1 2022.
Mautic shows that the mail is sent on November 11, 2022.

Is Mautic delays the actual delivery time/date? (20 days late?)

Could you please help me with this?

Thanks

2

Hello,
Plu share your cron setup for email sending.
What is the timing of mautic:emails:send ?

3

Hello Joey,

Thanks for your reply.

Below is the cron file I have setup and configured all the required mautic configurations into it (mautic:emails:send also).

Cronjob:
*/15 * * * * php /var/www/html/mautic-rc/crons/mautic_crons_prod.php >> /dev/null 2>&1

The issue is happening after Mautic 4.4.4 upgarde , before that all the email related things working good with the same cronjob setup and configurations.

Thanks

4

Hi, this is great, but we don’t know what’s in that php.
It’s a custom script