Emails not going out

Product Support
1

I’ve searched this forum, and it seems to be a common problem, but I don’t see a solution to my situation. Help would be appreciated.



I just set up a new installation of Mautic 2.1.1 on a subdomain on a shared server at Inmotionhosting.com.

Mautic’s System Info reports PHP Version 5.6.25, I’m not sure about the SQL version, if that matters.



I’ve gotten a form on my website to correctly capture contact info into segments. I’ve got basic emails setup and a campaign configured to send 2 emails. But nothing gets sent.



I can send an email from the contact list drop down, so I suspect it’s a cron issue. But my hosting support tech says my cron jobs look to be correctly configured. At least, there’s nothing wrong with the path.



Here’s what they look like:

Code:
every 15 minutes usr/local/cpanel/3rdparty/bin/php /cassty5/mautic/app/console mautic:webhooks:process >/dev/null 2>&1

every 10 minutes
usr/local/cpanel/3rdparty/bin/php /cassty5/mautic/app/console mautic:segments:update >/dev/null 2>&1
usr/local/cpanel/3rdparty/bin/php /cassty5/mautic/app/console mautic:campaigns:rebuild >/dev/null 2>&1
usr/local/cpanel/3rdparty/bin/php /cassty5/mautic/app/console mautic:campaigns:trigger >/dev/null 2>&1

every minute
usr/local/cpanel/3rdparty/bin/php /cassty5/mautic/app/console mautic:emails:send >/dev/null 2>&1

once per day
usr/local/cpanel/3rdparty/bin/php /cassty5/mautic/app/console mautic:email:fetch >/dev/null 2>&1
usr/local/cpanel/3rdparty/bin/php /cassty5/mautic/app/console mautic:iplookup:download >/dev/null 2>&1
usr/local/cpanel/3rdparty/bin/php /cassty5/mautic/app/console mautic:maintenance:cleanup --days-old=365 --dry-run >/dev/null 2>&1


Anything jump out at you?
2

I’ve searched this forum, and it seems to be a common problem, but I don’t see a solution to my situation. Help would be appreciated.

I just set up a new installation of Mautic 2.1.1 on a subdomain on a shared server at Inmotionhosting.com.
Mautic’s System Info reports PHP Version 5.6.25, I’m not sure about the SQL version, if that matters.

I’ve gotten a form on my website to correctly capture contact info into segments. I’ve got basic emails setup and a campaign configured to send 2 emails. But nothing gets sent.

I can send an email from the contact list drop down, so I suspect it’s a cron issue. But my hosting support tech says my cron jobs look to be correctly configured. At least, there’s nothing wrong with the path.

Here’s what they look like:

[code]every 15 minutes
usr/local/cpanel/3rdparty/bin/php /cassty5/mautic/app/console mautic:webhooks:process >/dev/null 2>&1

every 10 minutes
usr/local/cpanel/3rdparty/bin/php /cassty5/mautic/app/console mautic:segments:update >/dev/null 2>&1
usr/local/cpanel/3rdparty/bin/php /cassty5/mautic/app/console mautic:campaigns:rebuild >/dev/null 2>&1
usr/local/cpanel/3rdparty/bin/php /cassty5/mautic/app/console mautic:campaigns:trigger >/dev/null 2>&1

every minute
usr/local/cpanel/3rdparty/bin/php /cassty5/mautic/app/console mautic:emails:send >/dev/null 2>&1

once per day
usr/local/cpanel/3rdparty/bin/php /cassty5/mautic/app/console mautic:email:fetch >/dev/null 2>&1
usr/local/cpanel/3rdparty/bin/php /cassty5/mautic/app/console mautic:iplookup:download >/dev/null 2>&1
usr/local/cpanel/3rdparty/bin/php /cassty5/mautic/app/console mautic:maintenance:cleanup --days-old=365 --dry-run >/dev/null 2>&1
[/code]

Anything jump out at you?