Mautic won't send emails

Product Support
1

Hello everyone,
My name is Kenworth and I’m new to Mautic.

I am trying to get mautic to send emails, but it just won’t work… any ideas why?

2

Hi Kenworth, please provide some more details:

  • What does the “Test connection” button in the email settings say (when you push it)?
  • Are you able to send a test out of an email template directly?
  • Are you able to send a direct email out of one contact’s details?
  • Have you created the necessary cronjobs?
3

Thanks for quick response.

Yes I did setup crib jobs.
Before creating crons I did send a test email and it was successful.

4

Hm. What does the log say?

5

Belog is what I see for log:

Today’s Mautic error log is empty. Check server error log for error messages Mautic didn’t have a chance to catch.

6

I just verified. I cannot send to individual emails either.
I did before cron jobs and it worked.

Here’s how I set up crons:

15 Minutes:
‪/usr/local/bin/php ‬/home3/arezwd/public_html/mautic/app/console mautic:webhooks:process >/dev/null 2>&1

10 Minutes:
/usr/local/bin/php /home3/arezwd/public_html/mautic/app/console mautic:campaigns:trigger >/dev/null 2>&1
/usr/local/bin/php /home3/arezwd/public_html/mautic/app/console mautic:campaigns:rebuild >/dev/null 2>&1
/usr/local/bin/php /home3/arezwd/public_html/mautic/app/console mautic:segments:update >/dev/null 2>&1

Every Minute:
/usr/local/bin/php /home3/arezwd/public_html/mautic/app/console mautic:emails:send >/dev/null 2>&1

Once per day:
/usr/local/bin/php /home3/arezwd/public_html/mautic/app/console mautic:email:fetch >/dev/null 2>&1
/usr/local/bin/php /home3/arezwd/public_html/mautic/app/console mautic:iplookup:download >/dev/null 2>&1

7

what mautic version ?

8

May I draw your attention to this threat:
https://www.mautic.org/topic/mautic-2-13-1-no-emails-send-out/#post-104565

Thanks
Rosco

9

or you can ask your Hosting/Server Provider, if blocked some port