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Mautic sending multiple e-mails to same lead

Hi

Some leads in our database reported that they are receiving multiple times the same e-mail, from the same campaign.



I checked the logs, and it seems that some events are executed multiple times.



Log file: http://dumptext.com/VLnthhUv

The lead ID in question is 12383.

In the lines 1 - 4, the actions are executed.



Then, in line 5, the same ID is processed again, but in another batch (#48).

In the line 8, the action was executed again.

After this, the same message from line 8 is logged in the line 12.



This lead has my e-mail on it, and in fact, i received the same e-mail twice.

My smtp server logs confirm that the message was send two times.

The cron job is executed in an interval of 8 minutes.

Can someone help me?

Hi
Some leads in our database reported that they are receiving multiple times the same e-mail, from the same campaign.

I checked the logs, and it seems that some events are executed multiple times.

Log file: http://dumptext.com/VLnthhUv
The lead ID in question is 12383.
In the lines 1 - 4, the actions are executed.

Then, in line 5, the same ID is processed again, but in another batch (#48).
In the line 8, the action was executed again.
After this, the same message from line 8 is logged in the line 12.

This lead has my e-mail on it, and in fact, i received the same e-mail twice.
My smtp server logs confirm that the message was send two times.
The cron job is executed in an interval of 8 minutes.
Can someone help me?

Yeah I got this issue as well, I’m using v 2.5.1

We were also facing the same problem. But our issue was different. Our all activities were making duplicate entry because of AWS elastic load balancer. If it’s same in your case, you may check the following link.
https://concrete5.co.jp/blog/symfony-mautic-aws-elb-proxy

[quote=18072:@suporte.agencialink]Hi
Some leads in our database reported that they are receiving multiple times the same e-mail, from the same campaign.

I checked the logs, and it seems that some events are executed multiple times.

Log file: http://dumptext.com/VLnthhUv
The lead ID in question is 12383.
In the lines 1 - 4, the actions are executed.

Then, in line 5, the same ID is processed again, but in another batch (#48).
In the line 8, the action was executed again.
After this, the same message from line 8 is logged in the line 12.

This lead has my e-mail on it, and in fact, i received the same e-mail twice.
My smtp server logs confirm that the message was send two times.
The cron job is executed in an interval of 8 minutes.
Can someone help me?[/quote]

Set to Marketing instead of Transactional Emails. So email will only send once to same contact.