Mautic Community Forums

Mautic tracks as email read, when email is not read by user

Your software
My Mautic version is: 2.15.3
My PHP version is: 7.1

following is the scenario:

  1. Prospect/user submits mautic form embedded in landing page
  2. Prospect receives an email as a result of form submit from mautic
  3. contact is created in mautic
  4. mautic (contacts) tracks events for that contact like: form submitted, contact created, contact identified, email sent, contact identified by source, email read

My Problem is :
email read event is tracked without user opening the email
&
if the same email is engaged again through mautic tracking works as expected,

looks like a bug, not sure though ? did anyone experienced this particular issue, how can I resolve this

Has anyone come across this peculiar problem. ?

Do you have links in the email?

@raian Looks like a bug indeed, but could also be your setup.

Is upgrading PHP to 7.2 a possibility for you?
Which OS are you using?
Is your Mautic instance behind a proxy?
Did you use any tool for installing Mautic? (like Cpanel or Bitnami).
Is it a new 2.15.3 install or an upgrade from a previous version?

Not sure how it will effect if I upgrade to php 7. 2, but I can give it a try.

I’m using Ubuntu 18.04.3 64bit lts

I did not use any tool to deploy, pull the source from. Github. Installed depencies on unbutu that’s it.

Do you have a lot of Gmail users?

GoogleImageProxy might be the culprit.

OK, If the Google proxy wasn’t your issue, can you make sure you pulled “Master” and not “Staging” or some other branch?

No, I am not using Staging. I am using version 2.15.3.

By any chance are the emails being forwarded to one of your accounts?

It happened to us that bounced/failed emails would be marked as “read” when we opened the warning/error messages notifying us about them being bounced (because they were quoting the original mails)

@raian, did you test the GoogleImageProxy is not your issue?

no, not in my case. nor the emails are bounced.

Is there a way I can download the contact data (export to csv) along with events data tracked by mautic.