Mautic Community Forums

Move user between segment from campagin

Hi everyone, i have some trouble with mautic.

Mautic installed into third level subdomain mailing.xxx.it .

Use mailgun with different third level subdomain nl.xxx.it



My step for testing:

  1. create a test segment add 3 user for testing
  2. create a second empty segment “is active user”
  3. Setup a campaign for segment user testing

    campaing : Segment > user open email > action 1) move trought segment when trigger (no delay) : remove from testing and add to “is active user”, 2) second trigger run immediatly is add one point to contact.
  4. Setup a segment mail : simple mail with some word nothing special.
  5. Send email immediatly : 2 contact open email and other one no.



    But no contact moved to segment “is active user” and point not added to user that open email.



    My cron is:



    */16 * * * * php /var/www/vhosts/XXX.it/mailing.XXX.it/app/console mautic:campaigns:trigger --env=prod >/var/www/vhosts/XXX.it/logs/cron/m-camp-trig.log 2>&1



    */18 * * * * php /var/www/vhosts/XXX.it/mailing.XXX.it/app/console mautic:segments:update --env=prod >/var/www/vhosts/XXX.it/logs/cron/m-seg-upd.log 2>&1



    */30 * * * * php /var/www/vhosts/XXX.it/mailing.XXX.it/app/console mautic:campaigns:update --env=prod >/var/www/vhosts/XXX.it/logs/cron/m-camp-upd.log 2>&1



    in cron log i have no errror and modified file date is updating in according to cron.



    I make some other more complex testing with campaign, add tag action trigger after some time if user NOT open an email etc, but nothing work as expected.!



    something is wrong but i don’t know whats!



    Thanks in advance.

    Massimo




Hi everyone, i have some trouble with mautic.
Mautic installed into third level subdomain mailing.xxx.it .
Use mailgun with different third level subdomain nl.xxx.it

My step for testing:

  1. create a test segment add 3 user for testing
  2. create a second empty segment “is active user”
  3. Setup a campaign for segment user testing
    campaing : Segment > user open email > action 1) move trought segment when trigger (no delay) : remove from testing and add to “is active user”, 2) second trigger run immediatly is add one point to contact.
  4. Setup a segment mail : simple mail with some word nothing special.
  5. Send email immediatly : 2 contact open email and other one no.

But no contact moved to segment “is active user” and point not added to user that open email.

My cron is:

*/16 * * * * php /var/www/vhosts/XXX.it/mailing.XXX.it/app/console mautic:campaigns:trigger --env=prod >/var/www/vhosts/XXX.it/logs/cron/m-camp-trig.log 2>&1

*/18 * * * * php /var/www/vhosts/XXX.it/mailing.XXX.it/app/console mautic:segments:update --env=prod >/var/www/vhosts/XXX.it/logs/cron/m-seg-upd.log 2>&1

*/30 * * * * php /var/www/vhosts/XXX.it/mailing.XXX.it/app/console mautic:campaigns:update --env=prod >/var/www/vhosts/XXX.it/logs/cron/m-camp-upd.log 2>&1

in cron log i have no errror and modified file date is updating in according to cron.

I make some other more complex testing with campaign, add tag action trigger after some time if user NOT open an email etc, but nothing work as expected.!

something is wrong but i don’t know whats!

Thanks in advance.
Massimo