Your software
My Mautic version is: 5.2.2
My PHP version is: 8.2 then 8.1 now WHO KNOWS
My Database type and version is: YOU KEEP ON KNOCKING BUT YOU CAN’T COME IN!!!
Your problem
My problem is:
These errors are showing in the log:
Everything. I have been working on this for 4 days on Mautic Expert on ChatGPT
Steps I have tried to fix the problem:
I don’t know where to start. Is there like a basic step by step that actually works? I paid someone on Upwork and couldn’t get it to segment nor update. Finally decided to install myself using AI. I cant continue to not get paid to work. Why is this impossible. What kind of computer advanced degree does this take? WHY won’t this basic components like PhP, Apachie, the database, Mautic install, HTTPS just WORK? Are there any people who these programs work for? Or are you NAPs? Is this the Truman show and you are all laughing abt me.
@drold DM me and I’d be happy to share with you how I went about installing my instances. It took a while to wrap my head around all the moving parts like cron jobs and composer. I felt how you do now when I was trying to get it installed.
I understand how frustrating it can be when things don’t work as expected, especially after multiple attempts. However, if you hired someone to set up Mautic and it still isn’t functioning properly, it might be worth reconsidering the expertise of the freelancer rather than assuming it’s a fundamental issue with Mautic itself.
While Mautic is indeed more complex to install than something like WordPress, its flexibility and powerful automation capabilities come with a steeper learning curve. Have you checked the official documentation or considered reaching out to a specialized company that provides installation services? Another option could be using a Mautic SaaS solution from an official partner, which eliminates most of the setup challenges.
Just to clarify, Mautic wasn’t designed to be intentionally complex to push users toward SaaS solutions, but rather because it offers an extensive set of tools that require a proper setup. Also, since Mautic is an open-source project maintained by the community, it’s important to acknowledge the effort that volunteers put into continuously improving it.
If you’re looking for a simpler installation method, you might want to try using Softaculous, which automates much of the process.
Hope this helps, and let us know how we can assist further!
A proper set up is impossible and no one can tell me how to do it? I still dont understand this system. If it’s impossible to learn to set up without a PhD in computer science, why would I need this solution? If I had the extra resources, I would just pay for mailchimp and be done with it. If its so difficult to install, why don’t we try and make it simpler and actually have proecesses that work to install that works? I can’t imagine making such an amazing product and having an impossible install. All OTHER software that I use installs just fine, open source included or I just don’t use it. Why can’t Mautic work? If it doesn’t work, why can’t someone with that PhD I need just to use it, fix it? If I shared with you all the issues I got doing a simple install for 2 weeks on end, it would fill this entire page. You have a Mautic GPU on ChatGPT that I used for a week constantly running tests and reinstalling and starting over and issue after issue after issue. And when I ask for help the main responce I get is, this is too hard for normal people without advanced degrees. What’s the point? A carpenter makes a chair you can sit down in it. Programmers make programs that you can’t sit in ever. If I had back all the time of my life I’ve wasted on bad programming I could have written a few books.
We just want a product that does its job. So what other options do I have? I can’t afford $400 a month for Mailchimp. I’m a non profit.
I understand your frustration, and you have valid points. Mautic is working toward facilitating an easier installation process, but it takes time due to our limited human resources.
Mautic is open-source, meaning that it’s the community - people like you and me - who contribute daily to make the tool better. Unlike closed-source alternatives, we don’t have a team of 30+ developers to move forward as quickly as we would like. That’s why we frequently ask for donations to pay developers who help us, while others generously volunteer their time completely free of charge.
It’s better to compromise on installation ease now and offer better tools in the long run, rather than investing all our efforts into creating a simple installation process like WordPress - although I would love that, as it would make all our lives much easier.
We’re truly doing our best with what we have, but we face challenges due to limited funds and human resources. This situation isn’t unique to Mautic, since many open-source software projects face those similar challenges.
Please DM me on Mautic’s Slack, and I’ll try to help your non-profit organization find a solution.
You can read my in-depth article about Mautic here to get a full understanding of the situation.
