No Event when e-mail is reopend

Product Support
1

Hello



I am quite new here and hope to get some information on the following issue.

When I am sending an individual email to one of my contacts, I can see when the mail is read the first time (Event Type: Email read - Today, 11:13 am).



However, I would like to be notified when the email is reopened after some days to make a follow up call to the customer.

Is it possible to get notified when an email is opened or reopened?



Maybe through a champagne?



Would be great to get some help in this case.

Thanks, Michael

2

Hello

I am quite new here and hope to get some information on the following issue.
When I am sending an individual email to one of my contacts, I can see when the mail is read the first time (Event Type: Email read - Today, 11:13 am).

However, I would like to be notified when the email is reopened after some days to make a follow up call to the customer.
Is it possible to get notified when an email is opened or reopened?

Maybe through a champagne?

Would be great to get some help in this case.
Thanks, Michael

3

nobody with the same issue?