Mautic Community Forums

No points added after page visits (pixel tracking codes installed)

Hi there, please help.



Pixel tracking was installed in all pages of an external website. But points doesn’t add even though the pages are visited via clicking on the links from an email. Tried testing different pages yet the same problem persists. Thanks.

Hi there, please help.

Pixel tracking was installed in all pages of an external website. But points doesn’t add even though the pages are visited via clicking on the links from an email. Tried testing different pages yet the same problem persists. Thanks.

Really urgent to get the campaigns to be setup properly, tested and start running, hence appreciate any help I can get. Thanks a million.

Take a look if the problem isn’t described here: https://www.mautic.org/docs/pages/troubleshooting.html