no TAGS added on import

Product Support
1

Hi.

I would like to start importing all my contacts into Mautic, but seems that those are added without any tag.

When I import the CSV file I set the owner, the segment and add some tags.

Everything runs ok except for the tags, that are not added to the contacts.



Any idea on how to fix this?



Thanks

  • Valerio
2

Hi guys,
I actually have the exact same issue! When I import a file and set a tag, the tag is ignored. Actually the tag is even removed from a lead if the lead is already in mautic (same email address).

Serious problem basically if you have organized smart lists based on tags.

Any idea? I have the latest version on a LAMP server (webuzo installation).

Thanks in advance,
Salvo.

3

Hi.
I would like to start importing all my contacts into Mautic, but seems that those are added without any tag.
When I import the CSV file I set the owner, the segment and add some tags.
Everything runs ok except for the tags, that are not added to the contacts.

Any idea on how to fix this?

Thanks

  • Valerio
4

Hello? Any help on this?

5

It happened here too! I was updating a field in all my leads and the system deleted all their tags.

6

Wow, this happened to me today too. I searched github and no one posted it as an issue, so I did today.

7

Same thing here when I imported some contacts.
My tags was also removed on already existing contacts.

8

Hello,

I’ve wrote this script to update tags on contacts based on CSV file.

I hope you enjoy!