Mautic Community Forums

Outlook Plugin Issue

We have our Outlook plugin working, but when a user views our email we don’t get any information in our dashboard or leads. We do see the error:



[2017-07-07 02:15:22] mautic.ERROR: Outlook: signatures don’t match [] []

[2017-07-07 02:15:22] mautic.ERROR: Outlook: query variables are empty [] []



Is there anyway to fix this issue?

We have our Outlook plugin working, but when a user views our email we don’t get any information in our dashboard or leads. We do see the error:

[2017-07-07 02:15:22] mautic.ERROR: Outlook: signatures don’t match [] []
[2017-07-07 02:15:22] mautic.ERROR: Outlook: query variables are empty [] []

Is there anyway to fix this issue?

i have the same problem, i have had this problem since the update of mautic 2.9.1 it no longer works when before i had no issues with outlook plugin. I was hoping update 2.10.0 would work and that didn’t help and now 2.10.1 and that hasn’t fixed it either. This is the only error i get and application in the plugins that i can’t get working other than that everything works great. This sucks because it’s extremely useful using outlook with mautic.

[2017-09-19 18:07:46] mautic.ERROR: Outlook: signatures don’t match [] []
[2017-09-19 18:07:46] mautic.ERROR: Outlook: query variables are empty [] []