Points (Manage Actions) do not update

Product Support
1

Hi there,



Completely new to mautic so my apologies if i do something wrong.

I am coming from paid marketing platforms (active campaign) so i do have some experience.

I have created a form with :

email

first name

last name

(fields are connected with the corresponding field)



i have set a point manage action rule that who ever submits the form to increase points by 100.

but this is not happening.

all data (name last name) from form are correctly updated but not the points.



any idea???



thanks


2

Hi there,

Completely new to mautic so my apologies if i do something wrong.
I am coming from paid marketing platforms (active campaign) so i do have some experience.
I have created a form with :
email
first name
last name
(fields are connected with the corresponding field)

i have set a point manage action rule that who ever submits the form to increase points by 100.
but this is not happening.
all data (name last name) from form are correctly updated but not the points.

any idea???

thanks

3

UPDATE:
I noticed that when creating a standalone form and adding actions directly in the form, points work correctly. Is this the only way to add points??
if yes, can someone please advice why when going to sidebar menu: Points------>Manage Actions and edit there an action points do not work??

thanks

“Starting to love Mautic” :slight_smile:

4

Check the tracking troubleshooting: https://www.mautic.org/docs/pages/troubleshooting.html

5

Hi and thanks for reply.
After aetting the cron jobs the problem was solved.
Thanks