Mautic has a predefined list of channels (Channels | Mautic Community Documentation).
Today marketing messages can be delivered via other channels like phone calls, voice messages, chat messages in Skype, WhatsApp, Facebook Messenger, Telegram etc.
My idea is:
Have a possibility to add other channels (see above) and seamlessly integrate them with the core Mautic functionality, e.g., campaign, tracking, scoring etc.
I think these groups of people would benefit from this idea:
Marketers can utilize benefits of modern communication channels and reach their target audience in preferred ways
Why I think they would benefit from this idea:
It allows to log and count all outbound actions more holistically, score prospects/leads more accurately, and allocate marketing effort to get high bounce rate.
Any code or resources to support this idea:
Look at this tutorial (video and screenshots):
At the bottom of the screen you can see sections “Tasks”, “Call”, “Skype Call”, “Meeting”:
Are you willing to work on this idea?:
Rather as a customer / requirement manager
What skills and resources do you need to explore this further?
A developer knowledgeable in Mautic source code and architecture