Problem while installing mautic 5.1

Product Support Mautic 5 Install/Upgrade Support
1

Your software
My Mautic version is: 5.1.0
My PHP version is: 8.0.30
My Database type and version is: mysql Ver 8.0.39

Your problem
My problem is:
I am doing a fresh install of the mautic, I have gotten the zip files, extracted them into a folder /var/www/mautic5.1 and changed the permissions of the files.Also I am using nginx to expose mautic. Now when I try to access the installer like in the documentation https://example.com/installer I get a 500 Internal Server error.

Cheked the errors in the /var/log/nginx/mautic.error and I get this:

thrown in /var/www/mautic5.1/app/config/bootstrap.php on line 5" while reading response header from upstream, client: [my IP], server: mailer.formstory.net, request: "GET /installer HTTP/1.1", upstream: "fastcgi://unix:/run/php/php8.0-fpm.sock:", host: "[my HOST]"
2024/09/02 09:50:28 [error] 3100415#3100415: *34225 FastCGI sent in stderr: "PHP message: PHP Warning:  require(/var/www/mautic5.1/app/../autoload.php): Failed to open stream: No such file or directory in /var/www/mautic5.1/app/config/bootstrap.php on line 5PHP message: PHP Fatal error:  Uncaught Error: Failed opening required '/var/www/mautic5.1/app/../autoload.php' (include_path='.:/usr/share/php') in /var/www/mautic5.1/app/config/bootstrap.php:5

I don’t know if I am missing some previous steps I need to do or something. If needed more information please do ask. Thank you!

2

Hi, can you please expand on what exact steps you’ve taken? Where did you download the zip file? Were you following some tutorial like Installation — Mautic Documentation 0.1 documentation ?

There are several ways how to install Mautic 5:

  1. Via the zip file
  2. Via Composer
  3. Via Docker(Compose) (see GitHub - escopecz/docker-compose-mautic: Deploy Mautic automatically with Github Actions to DigitalOcean)

Which path have you taken?

3

Hi,
I downloaded the zip file from the github repo, this link. Yes I was following the tutorial you provided. I am installing it via the zip file.
As I mentioned in the post I have extracted the file in the /var/www/mautic5.1 folder and changed the permissions of that folder using this command

sudo chown -R www-data:www-data /var/www/mautic5.1

I used nginx as I said to expose it (tell me if the config is needed). I have tried with previous version 4.4.11 and it works no problems, the installer is opened. I only get this with the 5x versions.

4

If you download it from Github then you have to install the dependencies yourself. Please use the download link in the documentation:

https://docs.mautic.org/en/5.x/getting_started/how_to_install_mautic.html#downloading-a-production-package

5

Thanks, mate. It now works perfectly, I installed it. But just one more question, why from github the version 4x works and the 5x don’t? Because when I tried with the 4x I didnt need to install any dependencies. Anyways thank you for your help!

6

I’m glad it works!

The Composer (PHP) libraries weren’t part of the Mautic 4 either. See what was included:

There is no vendor folder where Composer stores PHP libraries.

But in Mautic 5 even the Javascript libraries are not hard-coded to the git repository but installed via NPM which is a dependency manager for JS similar to Composer is for PHP. So those dependencies must be installed via a command too when you build it from Github or Composer.

But I don’t think you got to that problem. All the libraries are present in the production build linked in the doc.

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7

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