Mautic Community Forums

Re enabeling users after bounce restriction

Can someone help me please.



I have been testing Mautic with a view of rolling it out across our business but im running into a bit of a problem.

During the testing of the system i got 3 bounced emails from one of my test users. I notice on users contact page these is a flag and an option to reset the user but when i click on it it just hangs (with the process icon spinning).



Has anyone else had this problem that can give me any advice on how to fix it?



Thank you



Roger


Hi can anyone help me with this please its driving me crazy.

Can someone help me please.

I have been testing Mautic with a view of rolling it out across our business but im running into a bit of a problem.
During the testing of the system i got 3 bounced emails from one of my test users. I notice on users contact page these is a flag and an option to reset the user but when i click on it it just hangs (with the process icon spinning).

Has anyone else had this problem that can give me any advice on how to fix it?

Thank you

Roger