"Remove DNC" form action not always working as expected

Product Support
1

Your software
My Mautic version is: 4.4.4

Your problem
My problem is:

I have 2 installations with Mautic 4.4.4. In one the form action “remove DNC” works - in the other it doesn’t work.

These errors are showing in the log:

None

Steps I have tried to fix the problem:

Tested with several forms, found out, that it only works, when its the only form action. Where it doesn’t work, I had added two more actions: add tag, add segment.

Will open an issue in Github.

2

Hallo, DNC ist immer Unsubscribe or Bounce?

3

DNC is a manual unsubscribe by the contact or by the mautic user via backend. Havn’t tested on bounced yet.

This is the issue in github: "Remove DNC" Standalone form action not working reliably · Issue #11780 · mautic/mautic · GitHub