Hello, I have fixed some things and currently the issue is that replies are not tracking for all, just for some of the contacts.
To answer your question: Yes I see replied emails in the inbox but most of them are not being detected as replies and are not recorded in replies segment.
During testing when I make a test reply (when I reply from testing account which was sent an campaign email), everything works fine and contact is being saved is replies segment.
But the issue is that currently there are way more emails in the roundcube (email client) inbox, which are replies to campaign which are not being detected as replies and are not being saved into replies segment.
One thing that I have noticed is that in inbox all emails are marked as opened, even though nobody has opened them.
Is possibly spam detector opening all the inbox emails and that is why none of them are marked as unread?