Clearly this seems to be a bit of a common issue to get Mautic to pick up emails from imap accounts as I found several threads on the topic (Mautic is not catching reply’s after replacing new email account, Email replies not tracking, Email reply not working, Mautic is not catching replies, Reply Tracking not working - #3 by iurijorbenadze , etc.) and haven’t found and solit pointers.
What is mentioned is to ensure that the emails are marked as UNSEEN if polled by other email accounts. Q1: Does Mautic keep track whether an email was marked as SEEN and ignore the email even if it’s marked as UNSEEN again, or will it actually pick it up and marked by itself SEEN and add the record to the Contact? Q2: is there a way to trigger/reset (beside having it to fetch emails) Mautic to do a full mailbox rescan again and pick up the emails?
It might be that I missed out on something but I believe that I got it right with regards to how to setup the mailboxes that I use and had a nice read-up on the topic also via this article How to Track Email Replies From Your Contacts with Mautic.
A bit more information then on my setup for sanity check that I didn’t miss out on anything. I’m using to primary imap mailboxes for the setyp:
The following Email Settings are being used;
Mail Send Settings
- Email address to send mail from: monitoring@example.com
- Reply to address: replies@example.com
- Custom return path (bounce) address: bounces@example.com
Monitored Inbox Settings
- Monitored Inbox: monitoring@example.com
Bounces
- Folder to check: INBOX/Bounces
- Monitored address: monitoring@example.com
Contact Replies
- Folder to check: INBOX
- Monitored address: replies@example.com
Unsubscribe Requests
- Folder to check: INBOX/Unsubscribes
- Monitored address: monitoring@example.com
Did I miss something based on the above?