Can anyone help?
I would like to be able to reset a contacts lead points to 0 if they have not been active for a period of time (3months)
I can create a segment filter that will pull in contacts with no activity in the last 3 months
the question I have is:
I know I can add the contacts to a campaign and add a minus figure to the contact points but as each contact will have a different value for the lead points adding a minus figure might not put the figure back to zero and could even produce a minus figure.