Send Test E-mail Not Working

Product Support
1

Hi. I installed today the self hosted version in my server and I configured e-mails settings and cron jobs.



The “Test connection” is ok, returning “Sucess” message, but “Send Test E-mail” is not working.

And returns the following:



Expected response code 250 but got code “451”, with message "451-SPEED LIMIT: Account has exceeded the max emails per hour allowed 451 (check_mail) " Log data: ++ Starting Swift_SmtpTransport << 220-box1028.bluehost.com ESMTP Exim 4.84 #2 Fri, 02 Oct 2015 13:41:20 -0600 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. >> EHLO construcaodeestilo.com << 250-box1028.bluehost.com Hello construcaodeestilo.com [69.195.124.228] 250-SIZE 52428800 250-8BITMIME 250-AUTH PLAIN LOGIN 250 HELP >> AUTH LOGIN << 334 VXNlcm5hbWU6 >> cmVsYWNpbzY= << 334 UGFzc3dvcmQ6 >> MTFTY2xydmNjdiM= << 235 Authentication succeeded ++ Swift_SmtpTransport started >> MAIL FROM: << 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed 451 (check_mail) !! Expected response code 250 but got code “451”, with message "451-SPEED LIMIT: Account has exceeded the max emails per hour allowed 451 (check_mail) "

++ Starting Swift_SmtpTransport << 220-box1028.bluehost.com ESMTP Exim 4.84 #2 Fri, 02 Oct 2015 13:41:20 -0600 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. >> EHLO construcaodeestilo.com << 250-box1028.bluehost.com Hello construcaodeestilo.com [69.195.124.228] 250-SIZE 52428800 250-8BITMIME 250-AUTH PLAIN LOGIN 250 HELP >> AUTH LOGIN << 334 VXNlcm5hbWU6 >> cmVsYWNpbzY= << 334 UGFzc3dvcmQ6 >> MTFTY2xydmNjdiM= << 235 Authentication succeeded ++ Swift_SmtpTransport started >> MAIL FROM: << 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed 451 (check_mail) !! Expected response code 250 but got code “451”, with message "451-SPEED LIMIT: Account has exceeded the max emails per hour allowed 451 (check_mail) "



What I need to do to correct this speed limit?



Thanks



Valéria

2

Hi. I installed today the self hosted version in my server and I configured e-mails settings and cron jobs.

The “Test connection” is ok, returning “Sucess” message, but “Send Test E-mail” is not working.
And returns the following:

Expected response code 250 but got code “451”, with message "451-SPEED LIMIT: Account has exceeded the max emails per hour allowed 451 (check_mail) " Log data: ++ Starting Swift_SmtpTransport << 220-box1028.bluehost.com ESMTP Exim 4.84 #2 Fri, 02 Oct 2015 13:41:20 -0600 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. >> EHLO construcaodeestilo.com << 250-box1028.bluehost.com Hello construcaodeestilo.com [69.195.124.228] 250-SIZE 52428800 250-8BITMIME 250-AUTH PLAIN LOGIN 250 HELP >> AUTH LOGIN << 334 VXNlcm5hbWU6 >> cmVsYWNpbzY= << 334 UGFzc3dvcmQ6 >> MTFTY2xydmNjdiM= << 235 Authentication succeeded ++ Swift_SmtpTransport started >> MAIL FROM: << 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed 451 (check_mail) !! Expected response code 250 but got code “451”, with message "451-SPEED LIMIT: Account has exceeded the max emails per hour allowed 451 (check_mail) "
++ Starting Swift_SmtpTransport << 220-box1028.bluehost.com ESMTP Exim 4.84 #2 Fri, 02 Oct 2015 13:41:20 -0600 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. >> EHLO construcaodeestilo.com << 250-box1028.bluehost.com Hello construcaodeestilo.com [69.195.124.228] 250-SIZE 52428800 250-8BITMIME 250-AUTH PLAIN LOGIN 250 HELP >> AUTH LOGIN << 334 VXNlcm5hbWU6 >> cmVsYWNpbzY= << 334 UGFzc3dvcmQ6 >> MTFTY2xydmNjdiM= << 235 Authentication succeeded ++ Swift_SmtpTransport started >> MAIL FROM: << 451-SPEED LIMIT: Account has exceeded the max emails per hour allowed 451 (check_mail) !! Expected response code 250 but got code “451”, with message "451-SPEED LIMIT: Account has exceeded the max emails per hour allowed 451 (check_mail) "

What I need to do to correct this speed limit?

Thanks

Valéria

3

Your host account can’t send more emails. It’s not a Mautic issue.

Probably you cannot send any email not only via Mautic.

4

Hi, I removed all cron jobs and after that, e-mail test worked.

I set cron job for each minute. It that too much?

What cadency should be used when created the required cron jobs? This is not clear in the documentation.

5

As tiagorossi wrote, this is not limitation of Mautic. It is limitation of your server provider. Contact them and ask them about that error message. They will tell you what to do. Or Mautic lets you use different Email gates like Mandrill which will let you send more emails for free (I think) and a lot more for paid plans.

6

Ok, but what about the cron jobs. After that I removed it , the e-mail was sent.

7

If there were some emails in the queue, the email sent limit was full every first minute of an hour. I can be coincidence that you turn the cron job at the end of an hour and did not hit the limit yet.

8

What is the cadency required for the cron jobs? It is not clear in the documentation. I can setup each minute, or hour. What shall I configure?

9

That depends on your needs and server performance. 1 or 5 or 10 minutes are usual. Try 5 minute interval and optimize up or down if it will make any trouble.

10

Ok, thanks

11

@Valeria CDE , I had same issue. Due to hosting server low capacity to send emails my problem was solved using Sendgrid transational email service. So if you’re starting fresh list Sendgrid is free upto 12,000 email per month (400 email per day). Above 40,000 emails per month I would choice Mandrill due to best price compared to Sendgrid.

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