Sending failed for one or more recipients

Product Support
1

  • Linux mautic 4.18.0-25-generic #26-Ubuntu SMP Mon Jun 24 09:32:08 UTC 2019 x86_64

  • Apache/2.4.34 (Ubuntu)

  • PHP Version 7.2.19-0ubuntu0.18.10.1

Hi all,
I need a help.
An error is occurring when sending a test email.
See the error:

Sending failed for one or more recipients

What can it be?

With best regards,

2

Hello, and welcome to the forum.

Most likely you don’t have a valid sending method.
For example you are using Amazon SES, but you didn’t verify the sender email in question.

Good luck,
Joey

3

Hi joeyk,
All right?
I also tested with another smtp from the company where I work.
It also didn’t work.
Do I have to parameterize anything else in mautic?
Thanks

4

Hi,
Did you ever send any email successfully? Even a test?
Thx,
J

5

Hi joeyk,
I tried to send an example.
But I didn’t receive the email.
Could you show me how you set it up in your environment?
Print the configuration.
Thanks.

6

What SMTP will you use?

  • Your own? Amazon? Sendgrid? Other smtp?
  • Are you trying to connect to your own mailbox?
7

Hi Joeyk,
I am using my own smtp.
Authentication is successful.
However, when sending test email the error message occurs:
Sending failed for one or more recipients
Thanks.

8

Could you plz post the relevant log here?
(Settings - System info - Logs)

9

Yes of course.
See the log:

[2020-12-16 18:31:49] mautic.ERROR: [MAIL ERROR] Sending failed for one or more recipients Log data: ++ Starting Swift_Transport_EsmtpTransport << 220-vps-4667716.wcore.com.br ESMTP Exim 4.93 #2 Wed, 16 Dec 2020 15:31:48 -0300 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. >> EHLO marketing.epsempreendimentos.com.br << 250-vps-4667716.wcore.com.br Hello marketing.epsempreendimentos.com.br [157.230.7.234] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN 250 HELP >> AUTH LOGIN << 334 VXNlcm5hbWU6 >> amJyYXNpbEB3Y29yZS5jb20uYnI= << 334 UGFzc3dvcmQ6 >> THVtYSFAKSQ= << 235 Authentication succeeded ++ Swift_Transport_EsmtpTransport started >> MAIL FROM:bounce@clementinabareristoranti.com.br << 250 OK >> RCPT TO:jbrasil@wcore.com.br << 550-Verification failed for bounce@clementinabareristoranti.com.br 550-Mailbox is full / Blocks limit exceeded / Inode limit exceeded 550 Sender verify failed !! Expected response code 250/251/252 but got code “550”, with message "550-Verification failed for bounce@clementinabareristoranti.com.br 550-Mailbox is full / Blocks limit exceeded / Inode limit exceeded 550 Sender verify failed " (code: 550) >> RSET << 250 Reset OK

10

You have multiple problems:

  • inode limits exceeded or mb full or disk full
  • your host doesnt allow you to send unsolicited emails - did they block you?

I would just move.

1 Like