sent mails, not received

Product Support
1

Hi everyone,

i set up mautic on my server to do some marketing automation,

i created a form, and everything works great.

I set up smtp email configuration, the test mail goes throu just fine, but if someone signs up the email i set up to be sent is sent, but the user doesn’t receive it.

In the graph for sent emails i can see it, but when i check my mailbox it is not there, not even in spam or any other folder…

not sure how to fix it.

I tried switching to php, test email is sent, if i go into a contact and send a custom email it gets sent and it gets received, but the email i set up to be sent on signup doesn’t show up in mailbox. not sure y… hope someone can help me.

2

Hi everyone,
i set up mautic on my server to do some marketing automation,
i created a form, and everything works great.
I set up smtp email configuration, the test mail goes throu just fine, but if someone signs up the email i set up to be sent is sent, but the user doesn’t receive it.
In the graph for sent emails i can see it, but when i check my mailbox it is not there, not even in spam or any other folder…
not sure how to fix it.
I tried switching to php, test email is sent, if i go into a contact and send a custom email it gets sent and it gets received, but the email i set up to be sent on signup doesn’t show up in mailbox. not sure y… hope someone can help me.

3

Are your CRON jobs configured correctly?

4

haven’t been able to post a reply yet, but i was able to fix everything by moving it to mautic.com,
my server provider doesn’t allow more than one cron query, so i can’t run it on there… need to look for a different hosting i guess! thanks for the reply!

5

Ok, great. There are sites around that run cron jobs like https://cron-job.org/en/

I haven’t used them, but that might be an easier solution for you than changing your hosting