Your software
My Mautic version is: v4.1.0
- I have a user with tag “catching-up”:
- I have a segment with a filter sayin to “include” cathing-up as a tag:
- But the segment does not get the user in:
Am I doing something wrong?
Often, when a segment misbehaves, its usually because
- U have removed that contact from the segment before manually, meaning they cant be added back by a filter (look at the contact history for clues)
- There is an automation somewhere that is removing the person from the segment.
- Something is wrong with how you have set up filters for the segment. (they look correct in your screen grab)