Simple use case with Campaign Builder (Events not being triggered)

Product Support
1

Hello everyone,



I’m liking Matic so far it has definitely helped me understand “Marketing Terms”.



I’m having some issues with events be triggered on a Campaign Form, I have a very basic use case.



First node is a Lead Source

Second node is a Submits form

Third node is Send Email

Fourth node is Opens email

Screen-Shot-2015-07-13-at-12.31.08-PM.png



My original train of thought was that the CRON jobs had to be setup, so I set them up.

https://www.youtube.com/watch?v=wAIDdsMDfBY

https://knowrick.com/#!/blog/post/how-to-create-cron-jobs-in-ubuntu-for-mautic



Am I missing something? I can see that the lead becomes part of the campaign.

Screen-Shot-2015-07-13-at-12.43.18-PM.png

Screen-Shot-2015-07-13-at-12.43.23-PM.png

Screen-Shot-2015-07-13-at-12.43.27-PM.png

2

Hello everyone,

I’m liking Matic so far it has definitely helped me understand “Marketing Terms”.

I’m having some issues with events be triggered on a Campaign Form, I have a very basic use case.

First node is a Lead Source
Second node is a Submits form
Third node is Send Email
Fourth node is Opens email

My original train of thought was that the CRON jobs had to be setup, so I set them up.
https://www.youtube.com/watch?v=wAIDdsMDfBY
https://knowrick.com/#!/blog/post/how-to-create-cron-jobs-in-ubuntu-for-mautic

Am I missing something? I can see that the lead becomes part of the campaign.


3

Hi, that’s the best description of an issue I’ve seen :slight_smile: Can you tell us where exactly the campaign process stops? You can see the lead created, from submission populated and the lead is associated with the List, right? Are the points added? I guess the email is not sent? Could you check that outgoing email is configured properly in the configuration? There is “Send test email” button for it. Also, have you tried to execute the command in the console manually (if you have the ssl access)?

4

Hi,

Not wanting to be sounding misinformed, but are you sure your PHP location in ubuntu is right and the process is being triggered? (cron job running without errors)
Seems to me it should be /usr/local/bin/php unless you compiled from source explicitly and I am missing something. try changing location for 1 job and run in 5 minutes to see if that solves it.

5

The issue had nothing to do with the Cron job or even the php setup. It had to do with the nodes and how they where positioned.

The Submits form was never needed, i’m guessing the option is there for the lists and not the campaigns. I removed the node and that fixed my issue.