I’ve configured Mautic so when someone downloads an eBook, a lead is created within Mautic, an email is sent to the lead, an email is sent to me, and a list in Mailchimp is updated.
When I receive an email letting me know an eBook has been downloaded, sometimes the lead does NOT exist in Mautic, yet has been added to the Mailchimp list.
I have no idea why some of the actions succeeded and some did not.
What is known to have succeeded is:
- The email to me
- The addition of the lead to the MailChimp list
What is known to have failed is:
- The creation of the Mautic lead
What is NOT known either way is:
- The email to the lead
How do I troubleshoot this to determine what is happeneing? And more importantly, how do I fix this so it works reliably every time?