Standalone Form is Not Adding Tags or Segments, or Points

Product Support
1

Your software
My PHP version is : 8.0
My MySQL/MariaDB version is : 10.5.19-MariaDB-log

These errors are showing in the Mautic log :
PHP Warning: Trying to access array offset on value of type bool in /home/cigarscore/public_html/marketing/app/bundles/PageBundle/Entity/HitRepository.php on line 267

Your problem
My problem is : Mautic Form is Not Adding Tags or Segments, or Points

Hey all! I’m testing out Mautic as an alternative to ActiveCampaign.

I’ve found a great tutorial about how to integrate Mautic with Thrive Leads: How to integrate Thrive Leads with Mautic - YouTube

However, I’m having issues w/ the Mautic form NOT performing the actions after submission. The email gets registered and I get the user’s name, but no tags, points, or segments are added.

Basically, the Mautic Form is Not Adding Tags or Segments, or Points. Yes, I’ve looked at the forums =)

Suggestions?

Steps I have tried to fix the problem : I’ve created the form twice. Action /Tagging worked once, then stopped. I’ve tried removing actions and adding them back and no luck.

2

You can clear your mautic cache, then you can try again by creating your new form and then add tags.

3

Just checking in. Did you sort this out?

4

that did not work.

5

no, i basically just stopped building my Mautic system because the form wouldn’t tag correctly.

6

I think you didnt do it right or didnt test it right.

7

Do you still have that Mautic instance running somewhere? Eventually, I could try to take a closer look.

8

well, it’s a pretty straightforward thing to do, so I’m pretty sure I did it right. The Mautic form just isn’t receiving the variables in the URL.

9

yes, it’s still up and running, but I’m essentially not using it since it’s not functioning correctly.