We finally switched over to Mautic yesterday from Sendy and sent out newsletter to our subscribers for the first time. We use Amazon SES API for our email delivery for several years but we are getting failure response from Amazon SES MAILER-DAEMON@amazonses.com with email like this
An error occurred while trying to deliver the mail to the following recipients:
ngonzalez@lacc4hope.orgReporting-MTA: dns; a8-29.smtp-out.amazonses.com
Action: failed
Final-Recipient: rfc822; ngonzalez@lacc4hope.org
Diagnostic-Code: smtp; 550 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.1 Failed to establish connection>
Status: 4.4.7
We are aware that sometime domain no longer exist or the server is offline etc so something like this is expected but why is Mautic isn’t marking those contacts bounced or do not email and letting Amazon SES send us failure email? We did not have that issue with Sendy.
The Bounce and Mark as Spam notices are working fine because Amazon are reporting back on those email to Mautic and the contact is updated automatically.
Did we miss something on Mautic to set up for failure notices?
Once it’s turned off you won’t get the email notification, just the regular bounce messages.
Once you set up your feedback loops properly for Mautic / SES, the bounces will automatically marked.
If you get a bunch of reports like this, you should monitor your SES reputation to make sure you are not warned or suspended.
I noticed all feedback emails missed by Mautic are empty email body with attachment of failure. I had to open attachment to get the email address to set it DNC manually in Mautic
However, all my SES e SNS are correclty setup. They look exactly as you show on the video. And I keep getting Delivery Status Notification (Failure) from MAILER-DAEMON@amazonses.com.
When I check the email destination regarding this notification, they are not marked as bounced on Mautic. That shows me that Mautic is not correctly getting or handling the notification from Amazon.
