Timeout issue with mail sending

Product Support
1

Is anyone else having this issue?



Connection could not be established with host smtp.mandrillapp.com [Connection timed out #110] Log data: ++ Starting MauticCoreBundleSwiftmailerTransportMandrillTransport !! Connection could not be established with host smtp.mandrillapp.com [Connection timed out #110]

++ Starting MauticCoreBundleSwiftmailerTransportMandrillTransport !! Connection could not be established with host smtp.mandrillapp.com [Connection timed out #110]



This is the error message when testing the connection to Mandrill but same issue with Amazon SES or any SMTP service.



I’m running a self hosted solution.



Issue doesn’t happen on localhost or on Mautic Hosted solutions.

2

Is anyone else having this issue?

Connection could not be established with host smtp.mandrillapp.com [Connection timed out #110] Log data: ++ Starting MauticCoreBundleSwiftmailerTransportMandrillTransport !! Connection could not be established with host smtp.mandrillapp.com [Connection timed out #110]
++ Starting MauticCoreBundleSwiftmailerTransportMandrillTransport !! Connection could not be established with host smtp.mandrillapp.com [Connection timed out #110]

This is the error message when testing the connection to Mandrill but same issue with Amazon SES or any SMTP service.

I’m running a self hosted solution.

Issue doesn’t happen on localhost or on Mautic Hosted solutions.

3

I had that problem on my vps and it was because I had to configure iptables to allow outgoing port 587.

If you ssh then try

telnet smtp.mandrillapp.com 587

Does it timeout as well?

Thanks!
Alan

4

Will check it in the morning when I get to a machine with my keys on it.

5

Managed to get in and yep you were right. Owe you a hug. You guys should implement a +hug system

6

Haha. Glad that was it!