They pass throught mautic and I spected they merge the user detected by the social monitoring with the user I have already with their mail. but mautic dont merge both contacts. am i missing something? How can I make merge contacts to have only one user with his twitter and email.
Thx
I tried but make twitter unique id dont merge contactats. I need they merge contacts that have the same cookie one because they clicked one email and other because they clicked a direct mesage in twitter.
I think the contact will not always share the same cookies, for example if they open the link from the twitter app the page opens on a twitter version of a browser so that would generate a new cookie with a different fingerprint as well.
I think I read somewhere that you can pass the email on they link that the click matches that contact, though I can find page where I seen it. Maybe someone else knows what I am talking about and can help?
I feel something is not working because I feel one user that come form one link must merge if it had already one cookie.
User pp@pp.es with cookie:00000
Another user created via social monitoring but never visited the web site @pp
Then I send one direct message to @pp with one link that take the user to mautic. I hoped in this moment Mautic merge both contacts but it dont do that and count the visit to user pp@pp.es
