Tracking not addind contacts

Product Support
1

Your software
My Mautic version is: 3.1.0 (running in Kubernetes with the image mautic/mautic:v3)
My PHP version is: 7.3.20

Your problem
My problem is:
I added the tracking code to 2 sites and I can see request coming from both of them: POST /mtc/event HTTP/1.1 200 https://domain1.com/example but no contact is generated.

Both sites are in the valid domain list of CORS restrictions settings.

Is some configuration missing? Should I be seeing more logs in those cases?

2 Likes
2

I have the same problem. Tracking javascript code present. CORS setup. I only see a few registrations, but most do not show up. Could this be a security setting? It does register (anonymous) visitors, but it is not constantly working. I do not see any error logs.

Where to start looking?

Thanks,

Rolf

3

Hi, is it possible, that you are sitting behind a firewall? Are you using any cache services? How about Cloudflare?
Thx,
Joey

4

Thanks, Joey.

I reinstalled a fresh Mautic and (for the 10th time) removed anything that can block it.

And you know what! It works!

Still don’t know what causes it. When I know I will update this post.

Thanks,

Rolf

5

POSSIBLE SOLUTION:

This was not the main problem for me, but I figured something out that may help people. When you login to the mautic admin, it doesn’t do any tracking. So when testing, make sure to clear cookies or use a different browser with no admin session.

6

Yep. If you have admin cookie you are not tracked. Also dynamic content is not shown. Also unsubscribe doesnt work for test email send. Neither does the webview link.