Trying to access the roles page - I am getting this error

Product Support
1

Mautic 4.4.5 -
PHP Version 7.4.33
MySql 5.7.26

My problem is: Trying to access the roles page - I am getting this error
The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. #### System administrators, check server logs for errors.

Steps I have tried to fix the problem: None - as I am a few days after setup.

These errors are showing in the log:

[2022-12-27 18:57:45] mautic.NOTICE: PHP Notice - Undefined variable: inline - in file xxxxxxxxx\offline.php - at line 77 {“inTemplate”:true,“isAjax”:false,“message”:“The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.”,“submessage”:“System administrators, check server logs for errors.”,“inDev”:false,“base”:“/”,“root”:“xxxxxxxxx”,“assetPrefix”:“”,“paths”:{“themes”:“themes”,“assets”:“media”,“asset_prefix”:“”,“plugins”:“plugins”,“translations”:“translations”,“local_config”:“%kernel.root_dir%/config/local.php”,“root”:“xxxxxxxxx”,“app”:“app”,“bundles”:“app/bundles”,“vendor”:“vendor”},“assetBase”:“/media”} {“hostname”:“xxxxxxxx”,“pid”:10052}

[2022-12-27 18:57:45] mautic.ERROR: Symfony\Component\Translation\Exception\InvalidArgumentException: Unable to choose a translation for “{0} אין משתמשים|{1} צפה במשתמש אחד]1,Inf[ %count% צפה במשתמשים” with locale “he_IL” for value “2”. Double check that this translation has the correct plural options (e.g. “There is one apple|There are %count% apples”). - in file xxxxxxxxx\vendor\symfony\translation-contracts\TranslatorTrait.php - at line 125 {“hostname”:“xxxxxxxxx”,“pid”:10052}

2

hi @kongocat

Is this only happening when you are trying to get to the “Roles” page ?
If so are you trying to get their using the Hebrew interface, have you tried just from English interface.

From the error it looks like something with the translations…

 Unable to choose a translation for “{0} אין משתמשים|{1} צפה במשתמש אחד]1,Inf[ %count% צפה במשתמשים” with locale “he_IL” for value “2”. Double check that this translation has the correct plural options (e.g. “There is one apple|There are %count% apples”). - in file xxxxxxxxx\vendor\symfony\translation-contracts\TranslatorTrait.php - at line 125  {“hostname”:“xxxxxxxxx”,“pid”:10052}

in the error message above it is saying maybe their is something missing on a translation file, this is the file where your Hebrew transactions are being kept: translations/he_IL/UserBundle/messages.ini

I have not gone through the whole thing to see what is missing, but should point you in the correct direction

3

Hi, Yes thanks it works in English.
The bug is only on roles page with Hebrew.