Unable to load redis

Product Support Mautic 5 Install/Upgrade Support
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1

I’ve been trying to set up Mautic for 2 days now. The Mautic instance cannot be reached when I go to my domain subdirectory and I think it’s because the composer didn’t set everything up correctly.
Please help I would be extremely grateful

When I run composer install this is the problem I run into:

C:\xampp\htdocs\wordpress\mautic>composer install
PHP Warning: PHP Startup: Unable to load dynamic library ‘php_redis.dll’ (tried: ext\php_redis.dll (The specified module could not be found), ext\php_php_redis.dll.dll (The specified module could not be found)) in Unknown on line 0
Installing dependencies from lock file (including require-dev)
Verifying lock file contents can be installed on current platform.
Nothing to install, update or remove
Package sensio/framework-extra-bundle is abandoned, you should avoid using it. Use Symfony instead.
Package stack/builder is abandoned, you should avoid using it. No replacement was suggested.
Package theofidry/psysh-bundle is abandoned, you should avoid using it. No replacement was suggested.
Package tightenco/collect is abandoned, you should avoid using it. Use illuminate/collections instead.

2

This looks like a dev. env.

Install docker on your windows, then clone mautic, move to specific version like 5.1.1 and use the ddev tool to start it.

3

I’m using a VPS and am trying to set it up in the Apache server subdirectory without docker.

4

Then you install php redis extension in your env.

5

I did, the php_redis.dll file was added to the ext PHP folder and defined in the php.ini file but it doesn’t recognize it for some reason

6

Most likely you need to restart xampp and make sure the dll is in PATH so the server can actually find it.

7

Already tried it multiple times and even tried numerous different ways to link to the path in PHP.ini