Unable to save an email when using our own custom theme

Product Support
1

Hi there,

I have set up a new theme but every time we try to make changes to an email and save / Close Builder we just get stuck on the rotating progress ball forever. I have looked for logs but can’t find any logs at all for today. I have attached what the theme looks like and where it stops. Any ideas?



Selection_126.jpg



The theme:



Selection_127.jpg





Thanks,

Martin

2

Hi there,
I have set up a new theme but every time we try to make changes to an email and save / Close Builder we just get stuck on the rotating progress ball forever. I have looked for logs but can’t find any logs at all for today. I have attached what the theme looks like and where it stops. Any ideas?

The theme:

Thanks,
Martin

3

Hi, there must be some error message. Check:

  1. Mautic error log.
  2. Server error log.
  3. Browser’s dev tools console (press F12) to see javascript errors.