Unable to view contact when not set as the owner

Your software
My Mautic version is: 2.14.1
My PHP version is: 5.6

Bitnami Mautic installation running on a cPanel account

Your problem
My problem is when logging into a non-admin user, I cannot view contacts where I’m not the owner (no issue viewing the same contacts as an Administrator even if I don’t own the contact).

This may be a feature of Mautic rather than a bug, but is there at least any way to get around this issue?

Only error I can see that is being raised at the same time is:

PHP Fatal error: Cannot use Mautic\LeadBundle\Entity\DoNotContact as DoNotContact because the name is already in use in /home/mautic/public_html/app/bundles/LeadBundle/Model/LeadModel.php on line 36

This error is being produced in /app/error_log

Steps I have tried to fix the problem:
Cleared /app/cache and /var/logs

Any assistance would be greatly appreciated here.

Many thanks,

Hi @bennichols

Have you investigated the Roles for users ?

If you expand the menu on the right handside of your interface, you will find a “Roles” section that allows you to create various roles with various permissions.

One of those permissions is to be able to view contacts that are not a user’s own.


I invite you to create a customized role and apply this role to the non-admin users you are creating for your colleagues/partners and see if it works.

Hope this helps :slight_smile:

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That fixed it!

I feel a bit daft now :grimacing:

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