Mautic Community Forums

Unsubscribe adds extra forward slash to URL.

Support
#1

Hi there,



When I use the {unsubscribe_url} token in an email, it seems to generate and display a working URL in the final email that gets sent out to clients.

https://martinprint.com.au/mautic/email/unsubscribe/59c9a5adf229f





However, when a client actually clicks on the link, an extra forward slash is added to the URL after our domain name, and the link ends up pointing to a 404 Not Found page because of this.

https://www.martinprint.com.au//mautic/email/unsubscribe/59c9a5adf229f



I can provide more info if needed, I just first wondered if this was a fairly common problem with a simple solution?



Any guidance appreciated :)

#2

Hi there,

When I use the {unsubscribe_url} token in an email, it seems to generate and display a working URL in the final email that gets sent out to clients.
https://martinprint.com.au/mautic/email/unsubscribe/59c9a5adf229f

However, when a client actually clicks on the link, an extra forward slash is added to the URL after our domain name, and the link ends up pointing to a 404 Not Found page because of this.
https://www.martinprint.com.au//mautic/email/unsubscribe/59c9a5adf229f

I can provide more info if needed, I just first wondered if this was a fairly common problem with a simple solution?

Any guidance appreciated :slight_smile: