Webview and unsubscribe links not working

Product Support
1

Hi everyone,



I am trying to send emails to specific segments in Mautic.

It works fine except for the links for the webview and the unsubscription: both return a 404 error message.



The emails have been sent to users added manually in Mautic but with no Mautic account.



The strange thing is that the link in the email is incorrect, but if I look at the tracking_hash in the email_stats and replace it in the URL it works fine.



For example, the email link is : https://mautic.dokos.io/email/view/592c52ddc1adb (looks like a valid URL)



When replacing with the tracking_hash found in the DB, it works: https://mautic.dokos.io/email/view/592c52ddb42b6



I may be missing a obvious configuration point, but any help is welcome :-)



Thanks!!!

2

Hi everyone,

I am trying to send emails to specific segments in Mautic.
It works fine except for the links for the webview and the unsubscription: both return a 404 error message.

The emails have been sent to users added manually in Mautic but with no Mautic account.

The strange thing is that the link in the email is incorrect, but if I look at the tracking_hash in the email_stats and replace it in the URL it works fine.

For example, the email link is : https://mautic.dokos.io/email/view/592c52ddc1adb (looks like a valid URL)

When replacing with the tracking_hash found in the DB, it works: https://mautic.dokos.io/email/view/592c52ddb42b6

I may be missing a obvious configuration point, but any help is welcome :slight_smile:

Thanks!!!

1 Like
3

I am actually running the same problem – any answer for this one

4

Try it from a user with an email other that’s admin. I think I ran into this one time.