Error 404 via email online view

Support
#1

Your software
My Mautic version is: 2.16
My PHP version is: 7.3

Your problem
My problem is: Hi. I need some help about preview of email. I sent a email test to see if the link to the web view is working and I’ve got an error 404. I don’t understand why ?

These errors are showing in the log:
nginx log => [28/Sep/2020:18:37:31 +0200] “GET /email/view/5f720f087c406 HTTP/1.1” 404 60997 “-”

Steps I have tried to fix the problem:

  • check my nginx config
  • check permission on folder and file of mautic
#2

If you send a test as ‘test’ tokens are not processed. Try to test by doing a real send to a test segment. (Your unsubscribe also won’t work by sending test as test.)

Actually reading it the second time, you might have another issue. Let us know here how you tested.

#3

Thanks. I did’nt know that condition

#4

Ok, still could tou check if it worked?

#5

I’ve tried and It’s worked fine :wink: