Error 404 via email online view

Support
#1

Your software
My Mautic version is: 2.16
My PHP version is: 7.3

Your problem
My problem is: Hi. I need some help about preview of email. I sent a email test to see if the link to the web view is working and I’ve got an error 404. I don’t understand why ?

These errors are showing in the log:
nginx log => [28/Sep/2020:18:37:31 +0200] “GET /email/view/5f720f087c406 HTTP/1.1” 404 60997 “-”

Steps I have tried to fix the problem:

  • check my nginx config
  • check permission on folder and file of mautic
#2

If you send a test as ‘test’ tokens are not processed. Try to test by doing a real send to a test segment. (Your unsubscribe also won’t work by sending test as test.)

Actually reading it the second time, you might have another issue. Let us know here how you tested.

#3

Thanks. I did’nt know that condition

#4

Ok, still could tou check if it worked?

#5

I’ve tried and It’s worked fine :wink:

#6

I have the same issue here, the web view goes to 404, not sure how did you actually sort it out?

#7

Are you sending test or real send?

#8

What do you mean by test or real send? I’m testing on a staging setup.

#9

When you send an email with “send test” button, then not webview nor unsubscribe link will be populated. Tokens like {contactfield=firstname} won’t be rendered either.
When you send emails to a segment, then all of those should work.

#10

Ok no, I’m not using the send test button. The email is triggered by a form submission. However, the web view of the email doesn’t work and I get this 404. *Everything else works fine

#11

Okay. Is the email published?

#12

yes the email is published and sent. The web view link doesn’t work

#13

Can u plz post the link here?

#14

Here it is: email webview link

#15

Here it is: email webview link

#16

For me this link looks very short… Can plz someone else chime in?

#17

Try setting “Preview URL” to public to see if it make any difference

#18

it is already set to public