Mautic Community Forums

Unsubscribe Link in Mautic

Your software
My Mautic version is: 3.3.3
My PHP version is: 7.3.29
My Database type and version is:MariaDB 5.5.68

Your problem
My problem is:

Well I am new with Mautic and I used other tools before so I added unsubscribe URL here same I added before on other tools but I saw Mautic is adding itself now I want to know how it happens and how I can control this I want to add this in different language (Fr) but Mautic adding itself in English.

These errors are showing in the log: there is no error

Steps I have tried to fix the problem: I check everything to to see how I can control this.

please check out the screenshot and help me to find how can I remove the code which mautic added itself

You need to go to:
Configuration > Email Settings > Unsubscribe text

Well, I did.

but it’s not coming from there; let me show you

also, this is not showing only in my Gmail its everywhere.

please help or give a link of Mautic version link where I do not see such stupid issue.


I think this is not a Mautic thing, but let’s dig deeper.

Could you check the email original?

Scroll down, find the ‘Manage Notifications’ and paste here the code around it.

Date Tue, 13 Jul 2021 10:20:10 +0000
From Toni Express
To Ashish
Subject Toner d’imprimante en 24H avec Toni
Authentication-Results; dkim=pass; spf=pass ( domain of designates as permitted sender); dmarc=pass(p=none dis=none)
Received from ( []) by with SMTPS id 1626171614420126.93427439775337; Tue, 13 Jul 2021 03:20:14 -0700 (PDT)
Received-SPF: pass ( domain of designates as permitted sender) client-ip=;;;
spf=pass ( domain of designates as permitted sender);
dmarc=pass(p=none dis=none)
ARC-Seal: i=1; a=rsa-sha256; t=1626171614; cv=none;; s=zohoarc;
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed;; s=zohoarc;
t=1626171614; h=Content-Type:Date:From:List-Unsubscribe:MIME-Version:Message-ID:Reply-To:Sender:Subject:To;
ARC-Authentication-Results: i=1;;
spf=pass ( domain of designates as permitted sender);
dmarc=pass (p=none dis=none)
Received: from ( []) by
with SMTPS id 1626171614420126.93427439775337; Tue, 13 Jul 2021 03:20:14 -0700 (PDT)
DKIM-Signature: v=1; a=rsa-sha256;; s=api; c=relaxed/simple;
t=1626171610; h=from:date:subject:reply-to:to:list-unsubscribe:mime-version;
DKIM-Signature: v=1; a=rsa-sha256;; s=api;
c=relaxed/simple; t=1626171610;
From: Toni Express
Date: Tue, 13 Jul 2021 10:20:10 +0000
Subject: Toner d’imprimante en 24H avec Toni
To: Ashish
X-Msg-EID: gvb_CtwnpYp9pmBTvRcMtA2
List-Unsubscribe: <mailto:info>,
IsTransactional: True
MIME-Version: 1.0
Content-Type: multipart/alternative;
X-ZohoMail-DKIM: pass (identity (identity

please check and help me

This is the header, i need the body.

Please check the link

This is not Mautic generated content. Seems, that all your links are overwritten probably by Elastic Email tracking. Did you add tracking domain to Elastic email? Is it possible, that you turned the click tracking feature?

A link should look like:
Yours look like:


I know that elastic email add’s in their own unsuscribe on certain types of accounts, I played around with them in the past and was not to impressed

As a user of elastic email I can confirm that they add in their own unsub link so that is where you want to go and edit the link.

I have since switched to Amazon SES. I was not to impressed with Elastic. Their support was not great, and my delivery rates were poor and the sending IP often had a poor rep. To be fair to them I was using the free level of their service.

Thanks for all for support and help

I tried to get AWS SES but they don’t allow me and even my list is very small only 1800 emails

I agree to pay if anyone can create AWS accounts and Get SES access minimum 50k per day

email me on if you can do it.


BTY you were right it was coming from EE its fixed now

Yeah, many people are offering that. Creating a ses account for another business is not allowed in fact you might be banned asap.

Well I am using 7 Account I am not doing any bad activity but point is they never allow me when I ask them so I ask other people and start like 20 emails on day 1 and in 1 month end I will around 3500 emails per day Yes I know its quite slow but I sent email as per my business.

the point it they never allow me when I raise a request so I need to ask around.


I wrote a post about how to handle elastic mail unsubscribe link here: Escaping curly brackets in mautic e-mails - #2 by joeyk