Unsubscribe Link in Mautic

Product Support
1

Your software
My Mautic version is: 3.3.3
My PHP version is: 7.3.29
My Database type and version is:MariaDB 5.5.68

Your problem
My problem is:

Well I am new with Mautic and I used other tools before so I added unsubscribe URL here same I added before on other tools but I saw Mautic is adding itself now I want to know how it happens and how I can control this I want to add this in different language (Fr) but Mautic adding itself in English.

These errors are showing in the log: there is no error

Steps I have tried to fix the problem: I check everything to to see how I can control this.

Screenshot 2021-07-14 at 5.24.27 PM
Screenshot 2021-07-14 at 5.24.27 PM910×469 47.2 KB

please check out the screenshot and help me to find how can I remove the code which mautic added itself

2

Hello!
You need to go to:
Configuration > Email Settings > Unsubscribe text

3

Well, I did.

but it’s not coming from there; let me show you

Screenshot 2021-07-14 at 5.59.49 PM
Screenshot 2021-07-14 at 5.59.49 PM898×491 44.8 KB

also, this is not showing only in my Gmail its everywhere.

please help or give a link of Mautic version link where I do not see such stupid issue.

Regards

4

I think this is not a Mautic thing, but let’s dig deeper.

Could you check the email original?
image

Scroll down, find the ‘Manage Notifications’ and paste here the code around it.

5

Message-Id 4ue8lsaxv5kl.gvb_CtwnpYp9pmBTvRcMtA2@tracking.toni.express
Date Tue, 13 Jul 2021 10:20:10 +0000
From Toni Express info@toni.express
To Ashish ashish@buckethost.com
Subject Toner d’imprimante en 24H avec Toni
Authentication-Results mx.zohomail.com; dkim=pass; spf=pass (zohomail.com: domain of return.toni.express designates 54.36.22.58 as permitted sender) smtp.mailfrom=info=toni.express@return.toni.express; dmarc=pass(p=none dis=none) header.from=toni.express
Received from pr58.mxout.mta2.net (pr58.mxout.mta2.net [54.36.22.58]) by mx.zohomail.com with SMTPS id 1626171614420126.93427439775337; Tue, 13 Jul 2021 03:20:14 -0700 (PDT)
Return-Path info=toni.express@return.toni.express
Delivered-To: ashish@buckethost.com
Received-SPF: pass (zohomail.com: domain of return.toni.express designates 54.36.22.58 as permitted sender) client-ip=54.36.22.58; envelope-from=info=toni.express@return.toni.express; helo=pr58.mxout.mta2.net;
Authentication-Results: mx.zohomail.com;
dkim=pass;
spf=pass (zohomail.com: domain of return.toni.express designates 54.36.22.58 as permitted sender) smtp.mailfrom=info=toni.express@return.toni.express;
dmarc=pass(p=none dis=none) header.from=toni.express
ARC-Seal: i=1; a=rsa-sha256; t=1626171614; cv=none;
d=zohomail.com; s=zohoarc;
b=fK67eanTi5/Jri9RSw0oFuM31LKrQj25Regsj2GWz5j4SXd84sjL18ucdl6HwVqjzhOrmglrFUKvK4ia76ETn2peyQkzsaifo0dQZTIzbQ9He0cGRw3ZCnw5u/QkwqVsjipuR5+Ei6uc98odmgqLQPIkPJaD7OETGklDd15KxBw=
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=zohomail.com; s=zohoarc;
t=1626171614; h=Content-Type:Date:From:List-Unsubscribe:MIME-Version:Message-ID:Reply-To:Sender:Subject:To;
bh=u5OLWe69CBP7DOa5iDaSYcK//jfBDRj9knPevWnwlpc=;
b=MsJrtecTqB4hsiYFV/6u3X6ASc1AZNw1RZ68M+W9iI73aEOaamB2owg0KZsgPftuwzm6XxPyxcMf7pJ7f9haazpxy/si00/TJamf3SqjMDhpoTPphqPQBx9PrgbyoHWq6I29Du6/8qLEfqcwO48xMZJFjbJP2f0M8l/0cxdDDU8=
ARC-Authentication-Results: i=1; mx.zohomail.com;
dkim=pass;
spf=pass (zohomail.com: domain of return.toni.express designates 54.36.22.58 as permitted sender) smtp.mailfrom=info=toni.express@return.toni.express;
dmarc=pass header.from=info@toni.express (p=none dis=none)
Received: from pr58.mxout.mta2.net (pr58.mxout.mta2.net [54.36.22.58]) by mx.zohomail.com
with SMTPS id 1626171614420126.93427439775337; Tue, 13 Jul 2021 03:20:14 -0700 (PDT)
Return-Path: info=toni.express@return.toni.express
DKIM-Signature: v=1; a=rsa-sha256; d=toni.express; s=api; c=relaxed/simple;
t=1626171610; h=from:date:subject:reply-to:to:list-unsubscribe:mime-version;
bh=tIRKPRuFUWk6q/tE2UuWsRmqgQQmBQ9X71ufL09fJGw=;
b=JPE/FDLZKTnUm23jhAEnZqyqUyFEj0SkttJ/4EFOhENHbxf3H4/Ql4zA2eOL510JYIC1tBzZ4Uq
pMMMXrcSDoeci9EHZaGovCkhcao/t9ojZMtUQwq+Gn9h/FondXRhWz8hlPyGDVxfhhdCREslM8Cwf
lXyvczPQs4QbxbHHqEg=
DKIM-Signature: v=1; a=rsa-sha256; d=elasticemail.com; s=api;
c=relaxed/simple; t=1626171610;
h=from:date:subject:reply-to:to:list-unsubscribe;
bh=tIRKPRuFUWk6q/tE2UuWsRmqgQQmBQ9X71ufL09fJGw=;
b=Fofx4dm+3fODFpr4x6yGNOJvRDF5p6xujtU1fhE5Eahb8Ny0VZ4Vnc9R44HKrh3d6WK5tY7u2kx
xUopmG4es/OeqLOEX949wu2bUJMqSv9pVTwTuTf07uAcL18BGd2c5ph1pfUAJrIuQ3kz/YUm/zWzz
doryyI7EXyz25FCmdU8=
From: Toni Express info@toni.express
Date: Tue, 13 Jul 2021 10:20:10 +0000
Subject: Toner d’imprimante en 24H avec Toni
Message-Id: 4ue8lsaxv5kl.gvb_CtwnpYp9pmBTvRcMtA2@tracking.toni.express
Reply-To: info@toni.express
Sender: info@toni.express
To: Ashish ashish@buckethost.com
X-Msg-EID: gvb_CtwnpYp9pmBTvRcMtA2
X-EMAIL-ID: 1
List-Unsubscribe: <mailto:info
unsubscribe_60ed689f64c11003530988@toni.express>,
https://tracktoni.toni.express/email/unsubscribe/60ed689f64c11003530988
IsTransactional: True
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="=-eZCfA3TXwQbYMMmOU9l2eSTj5hJQ1tMx7XWKzQ=="
X-ZohoMail-DKIM: pass (identity @toni.express) (identity @elasticemail.com)
X-ZohoMail-Owner: 4ue8lsaxv5kl.gvb_CtwnpYp9pmBTvRcMtA2@tracking.toni.express+zmo_0_info=toni.express@return.toni.express
{“mode”:“full”,“isActive”:false}

6

please check and help me

7

This is the header, i need the body.

8

Please check the link

9

This is not Mautic generated content. Seems, that all your links are overwritten probably by Elastic Email tracking. Did you add tracking domain to Elastic email? Is it possible, that you turned the click tracking feature?

A link should look like:
https://mauticdomian.tld/email/unsubscribe/60eef8f6dc2f2814966926
Yours look like:

http://tracking.yourdomain.tld/tracking/unsubscribe?d=3DWHCfxiUI5EypiPOYBlB4X8049Ff=
QexN3zvkwKWsx93-nhJdJ28ETgfQFSG7uJCEYpY6YDoAvy6fA0K2lmsSmbX7iW9B88IeAh=
z4yH5wLrXEl0
10

I know that elastic email add’s in their own unsuscribe on certain types of accounts, I played around with them in the past and was not to impressed

11

As a user of elastic email I can confirm that they add in their own unsub link so that is where you want to go and edit the link.

I have since switched to Amazon SES. I was not to impressed with Elastic. Their support was not great, and my delivery rates were poor and the sending IP often had a poor rep. To be fair to them I was using the free level of their service.

12

Thanks for all for support and help

I tried to get AWS SES but they don’t allow me and even my list is very small only 1800 emails

I agree to pay if anyone can create AWS accounts and Get SES access minimum 50k per day

email me on mike@businessclase.com if you can do it.

Regards

13

BTY you were right it was coming from EE its fixed now

14

Yeah, many people are offering that. Creating a ses account for another business is not allowed in fact you might be banned asap.

15

Well I am using 7 Account I am not doing any bad activity but point is they never allow me when I ask them so I ask other people and start like 20 emails on day 1 and in 1 month end I will around 3500 emails per day Yes I know its quite slow but I sent email as per my business.

the point it they never allow me when I raise a request so I need to ask around.

Thanks

16

I wrote a post about how to handle elastic mail unsubscribe link here: Escaping curly brackets in mautic e-mails - #2 by joeyk