Unsubscribe page not working

Product Support
1

Your software
My Mautic version is: 5.1.0
My PHP version is: 8.1
My Database type and version is: Mysql

Your problem
My problem is: that when a contact clicks the unsubscribe link, it opens the form but when the unclick on I want to receive email and click save it does not update the contact record.

These errors are showing in the log: No error

Steps I have tried to fix the problem: No workaround

2

Hi, did you change anything in settings > emails?
Also: does the link "resubscribe’ lead you anywhere?

3

Hello

I have not changed anything. The link opens to the unsubscribe form but does not update the contact when they click save

4

So when you click on resubscribe - the unsubscribe screen comes back, right?

5

There is no resubscribe link. On the email it just says unsubscribe

6

Okay, so it doesn’t work in your email. Can you paste an example link here?