Mautic Community Forums

Unsubscribe survey

I’ve checked the settings and I don’t see any obvious way to offer an exit survey when a user follows the unsubscribe link. Are there any mechanisms currently in place to achieve this?



Example:



Enter your email to unsubscribe: [ ]

Why are you unsubscribing?

[ ] Did not like the content

[ ] Too many emails

[ ] Don’t remember working with this sender



…and so on.

I’ve checked the settings and I don’t see any obvious way to offer an exit survey when a user follows the unsubscribe link. Are there any mechanisms currently in place to achieve this?

Example:

Enter your email to unsubscribe: [ ]
Why are you unsubscribing?
[ ] Did not like the content
[ ] Too many emails
[ ] Don’t remember working with this sender

…and so on.

You can do it your selft

Obviously. :slight_smile: I assume by your response, such a function isn’t presently in Mautic.

Well yes / no
You have to workaround
You can create a Forms that will be the Unsubscribe survey with all the fields you want and then in Mautic you have Unsubscribe form field and you can select with forms to appear.

Joan