Hi,
When the contact score is at least 2, I send an email to the backoffice. I put the field {contactfield=id} in href link like "More details " https://My.website/s/contacts/view/{contactfield=id}
The contact id point to 46 value like this
while the correct identifier is the 9, for which I find the complete tracking, like this
why the trigger does not give me the right value. It’s as if mautic created an intermediate contact with a piece of tracking and then did the merge on the right contact. The problem is if I put the {contactfield=points} tag and the {contactfield=email} tag in my email, I don’t have the right values. it’s somehow logical because the IDt points to the wrong id which has no email or point
Please help me
Regards