Users avatar broken, not showing

Product Support Mautic 6 Install/Upgrade Support
1

Hello,

I recently installed Mautic v6 in a test environment, and I noticed the users’ avatars are not displaying properly. See screenshot below.

image
image518×344 17.5 KB

I tried a few troubleshooting steps, including fixing the URL, adding local IP to the “dev_hosts” list in /config/local.php (which breaks Mautic), etc, but still no luck.

Any suggestions would be appreciated!

Thank you very much everyone!!!

Amos

2

I noticed the same..
I found a strange url error in the console like https://i0.wp.com/+\[my mautic url]

Do you have the same ?

Steve

3

Hi Steve,

Yes! We are seeing the same here. I thought we were the only ones.

Did you find any solutions yet?

Thanks,

Amos

4

Not yet but it’s not a priority at the moment for me :frowning:

5

The issue is probably related to your firewall.

Avatar is loaded using gravatar url similar to https://www.gravatar.com/avatar/abcdefg2d02a9eedc2bb21415f82?s=250&d=https://yourmauticsite/app/assets/images/avatar.png

Then gravatar redirects you to https://i1.wp.com/yourmauticsite/app/assets/images/avatar.png?ssl=1.
i1.wp.com is a caching service that tries to load avatar from your site using url https://yourmauticsite/app/assets/images/avatar.png but can’t because of firewall. You need to open this url (or /app/assets/images/ prefix) to the whole world.

It’s just my guess

6

Thanks, Taras, for your reply!

It looks risky to expose Mautic to the public internet.

Were you able to resolve this by making your site publicly accessible?

Thanks,

Amos

8

I restrict access to Mautic service using Nginx. Config looks similar to the following:

location /app/assets/images/ {
    try_files $uri @app;
}

location / {
    allow 100.100.100.100; # My IP
    deny all;
    try_files $uri @app;
}

So, everything is allowed only from my IP, except for images from the /app/assets/images/ directory.

After this change avatars started loading as expected

9

Thanks, Taras!

Do you have something similar for Apache?

Thank you!

10

Unfortunately, I am not familiar with Apache, but I believe it should have similar functionality

11

OK, thank you so much for your help, Taras!