V5.1 Campaigns do not filter Contacts by segment

Product Support
1

My Mautic version is: 5.1.1
My PHP version is: 8.1
My Database type and version is: MySQL 8.0.40

My problem is: No Contacts Found in a Campaign

No errors related in Settings >> System Info >> Log

Steps to Reproduce the Issue:

  1. Reinstalled a new instance, v5.1.1
  2. Created 1 Contact
  3. Created 2 Segments
  4. Added Segment #1 to the Contact
  5. Launched Campaign Builder
  6. Created 1 Campaign, selecting “Contact Source”
  7. Selected Segment #1 for the Campaign
  8. Selected an Action to modify Contact’s segment by adding “immediately” Segment #2
  9. Saved and Closed Builder
  10. Saved & Closed Campaign
  11. In the section below, there are 3 tabs: Preview, Actions, and Contacts
  12. Selected Contacts
  13. Message: “No Contacts Found. Seems there are none! Try changing a filter if applicable.”

Steps Taken to Resolve this Issue:

  1. Reinstalled all cron jobs
  2. Reinstalled new instance v5.1.1
  3. Consulted Mautic forums
  4. Ran command: bin/console mautic:assets:generate
  5. Ran command: bin/console cache:clear

Would you have any suggestions?

Thank you

2

These are the steps I took to fix this issue.

  1. I manually ran a cron job
  2. Terminal $ cd bin
  3. Terminal $ php console mautic:campaigns:update
  4. Here is the output:

Rebuilding contacts for campaign 1

1 total contact(s) to be added in batches of 300

1/1 [============================] 100%

0 total contact(s) to be removed in batches of 300

  1. In the Campaign’s lower section, there are 3 tabs: Preview, Actions, and Contacts
  2. Select Contacts. I finally was able to see 1 Contact
  3. The action requested in the Campaign Builder was successfully performed.
3

Hi, this is not a solution, you just manually added the contacts via running the campaign update command.

Once you fix your cronjobs, the campigns will add contacts automatically.