2.16
My Mautic version is: 2.16
My PHP version is:5.6.40
Your problem
My problem is:
We have recently updates our mautic installation.
Since we have updates our installation we have noticed that our visitors data is incomplete.
Any time that a website visitor is identified we are not able to see their website (page hit) history any more. That goes of past and new behavior.
These errors are showing in the log:
none
Steps I have tried to fix the problem:
reset cache and the update was in reaction to a other bug in de zoho integration. We are now upgrading our PHP version to 7.1
When you did your update, did you do it at command line or in the UI? Did it complete successfully? Could you share some screenshots of what you’re seeing? Thanks!
OK, so it’s possible that it might not have completed the update in its entirety. Can you run through the ‘I have SSH access’ steps on https://www.mautic.org/docs/en/tips/update-failed.html and see if it suggests there are any incomplete updates or database migrations?
(remember to ensure you have a good backup before you start this process)
We have run thru the checklist and everything seems to be working correct according to the list. After some digging we did notice that after someone is identified their entry Ip seems to change. the original " anonimos" page it history seems to be logged under the original entry Ip
