When we change contact stage and segment we see 0 in campaign actions for all actions

Product Support
1

Your software
My Mautic version is: 4.4.7
My PHP version is: 7.4
My Database type and version is: MariaDB

Your problem
My problem is:
When we change the contact stage and segment we see 0 in campaign action completion although contact received the email and contact segment is changed and contact stage is changed. Is there a way to fix it?

image
image1705×1016 146 KB

2

Hi,
you wrote this yesterday, and your stats are from 2 days ago. Can you make sure the time filter is ok before we go into debugging?
Joey

3

Hi @joeyk,
Thanks for replying, Time filter is ok

image
image1580×1109 108 KB

Campaign builder view

image
image930×741 50.8 KB

4

Can you plz go to a contact who is in the campaign and check the timeline? Do you see the email ACTUALLY SENT? Or just planned?
You can click on the “clock” icon to expand and see more.

5

@joeyk

image
image1712×1113 102 KB

6

Hi, is this the same campaign as above?
The names don’t match.