Asset download not tracked

Product Support
1

Your software
My Mautic version is: v2.16.2
My PHP version is: v7.3.14

Your problem
My problem is: I have a PDF asset that users can request by filling in
a form (Gravity Forms → Zapier → Mautic), which works. I send the
asset download link by mail to the user from within Mautic. The
following happens:

  • The asset downloads correctly
  • Mautic shows the contact has opened the mail, but not that they
    have downloaded the asset.
  • The asset_downloads table is empty
  • The asset page does show the correct number of downloads
  • The user doesn’t get added to a segment of users who have
    downloaded that asset

These errors are showing in the log: none - in fact, there’s no entry
at all in the logs. The Apache log shows the asset being downloaded.

Steps I have tried to fix the problem:

  • I’ve checked that the link in the email is encoded by Mautic (it
    is).
  • I’ve ensured that the user receiving the email is not logged into
    Mautic (they don’t have a Mautic account, but I logged out anyway)
  • I tried to follow the code page but got lost at index.php(!). If
    someone can point me to where in the codebase to look, I’ll try
    some debugging.
2

I’ve found an error in the Apache log. This error is repeated every time the asset is downloaded. Can anyone shed any light on this?

[Wed Jun 24 20:19:58.144496 2020] [proxy_fcgi:error] [pid 27810:tid 140140244576000] [client 2001:678:32c:57af::1005:59668] AH01071: Got error 'PHP message: Doctrine\\ORM\\ORMInvalidArgumentException: A new entity was found through the relationship 'Mautic\\AssetBundle\\Entity\\Download#lead' that was not configured to cascade persist operations for entity: Mautic\\LeadBundle\\Entity\\Lead with ID #. To solve this issue: Either explicitly call EntityManager#persist() on this unknown entity or configure cascade persist this association in the mapping for example @ManyToOne(..,cascade={"persist"}). in /var/www/ems/vendor/doctrine/orm/lib/Doctrine/ORM/ORMInvalidArgumentException.php:92\nStack trace:\n#0 /var/www/ems/vendor/doctrine/orm/lib/Doctrine/ORM/UnitOfWork.php(852): Doctrine\\ORM\\ORMInvalidArgumentException::newEntityFoundThroughRelationship(Array, Object(Mautic\\LeadBundle\\Entity\\Lead))\n#1 /var/www/ems/vendor/doctrine/orm/lib/Doctrine/ORM/UnitOfWork.php(740): Doctrine\\ORM\\UnitOfWork->computeAssociationChanges(Array, Object(Mautic\\LeadBundle\\Entity\\Lead))\n#2 /var/www/ems/vendor/doctrine/orm/lib/Doctrine/ORM/UnitOfWork.php(452): Doctrine\\ORM\\Unit...'

3

How can I move this forwards?

Either I misunderstand what Mautic should be able to do, or there’s a configuration problem or there’s a bug.

If someone would point to where in the code asset tracking is implemented, I’ll try to dig deeper.

Thanks.

4

I’ve now set up a virgin 2.16.2 installation to try this. The good news is that I don’t get any errors anywhere. The bad news is that it still doesn’t work.

Really looking for a way to move this forwards. What can I do to help?