AWS SES error, while sending mail from mautic via aws-ses api

[autonomy]

Your software
My Mautic version is: 4
My PHP version is: 8.0.30
My Database type and version is: 10.11.7-MariaDB-cll-lve

I have installed Mautic and everything seems to be in other, but when I am running a campaign, the e-mail is not being sent due to a verification issue on Amazon SES.
[2024-02-28 12:01:04] mautic.ERROR: SES API Error: Email address is not verified. The following identities failed the check in region AP-SOUTH-1: unamanuel@fadacademy.com {“hostname”:“in-mum-web1000.main-hosting.eu”,“pid”:2849489}

Your problem
My problem is:
The contact@gmail.com is a person that subscribed into a form and it is the person I am trying to send an email “TO”, it is not the e-mail on the “FROM”. Does not make sense it to be verified as an e-mail or domain in Amazon SES.

My domain and e-mails which are on the “FROM” field are verified on Amazon SES.

I am using Amazon SES API in Mautic

These errors are showing in the log:

Steps I have tried to fix the problem:
1-) If I sign up the form with a verified e-mail the e-mail is sent, since it is verified.

2-) Switch to Amazon SES SMTP and got the erro "Expected response code 250 but got code “554”, with message “554 Message rejected: Email address is not verified.”

[joeyk]

Hi, make sure you are using the right region.

[autonomy]

Hi Joeyk,

Thank you for reverting to my query, appreciate it.
I checked the region multiple times and I am using the same region for SES and mautic email configuration as well.

[joeyk]

Can you please try to send again and copy the error here (anonimoze your email address if shown in the error)

[autonomy]

Hi joeyk,

I tried and got this error
[2024-02-29 12:10:43] mautic.ERROR: SES API Error: Email address is not verified. The following identities failed the check in region AP-SOUTH-1: #######@gmail.com {“hostname”:“in-mum-web1000.main-hosting.eu”,“pid”:2627034}

[joeyk]

Well, then that is what it is
You need to verify your sending email adderss.,

Can you send the screenshot like this?

BTW - I don’t think you should send from a gmail.

[autonomy]

I am sending emails from same verified mail, and strangely it’s asking To: email as unverified, it doesn’t makes sense, I mean how can I verify someone else’s mail or the very mail id i am sending communication to, how could i verify To emails

[joeyk]

I think you mixing up something in your settings.
Sender with Recipient

[autonomy]

Yeah, could be. I tried checking this many times, but unable to find so. one of my friend said it’s because of SES sandbox limit

[dirk_s]

Are you still in Sandbox???
That’s the reason. Apply to be switched into production.

[joeyk]

Lol. that is the right question/answer
Always go back to the roots.

[autonomy]

Yes , raised the request to provide production access, my application still under review

[joeyk]

Okay, that answers it.

[autonomy]

Okay then, let’s wait for my application to be accepted, to see if this resolves the issue, I’ll mark this as solution then