AWS SES Smtp - Campaign email sending not working

[ilseb]

Your software
My Mautic version is: v3.3.4
My PHP version is: 7.3.27
My Database type and version is: MySql not sure about the version

Your problem
My problem is: I cannot get AWS SES SMTP campaign email to work. the following tasks has been completed:

1. Email configured successfully: (smtp with send immediately)
   

   

2. Success: Email direct to user from contact list

3. Success: Test segment email

4. Success: Segment email (im still in SES sandbox but for testing purposes verified my test emails to make sure the process works)

5. Fail: Campaign email

Campaign details:

• Campaign created:

1. complete website form: contact successfully added
2. update contact points: succesfully update contact points because they filled in the form
3. send demo request email: no email sent; no error on system info observed

The following was also checked:

• domain is verified on SES
• email template sent sample
• watched joeyK’s how email works ; read multiple threads and the user manual with no luck yet

Please can someone point me in a direction to troubleshoot?

thanks alot

[joeyk]

When you pull up the contact who supposed to get the email - do you see the email sent to him in the events log?
Looks like this:

Also - does the person in the campaign also have the sendbox approved email?

[ilseb]

1. No email sent shows in the event log
2. yes, the person has a “verified email” address in SES sandbox

[joeyk]

You need to figure out why the email not considered for sending.

• Are the campaign actions stuck before the email step?
• Was the email step added after the contact already went through the campaign?
• Is the email not published?
• Has the person unsubscribed?
• Has the person bounced?
• Has the person left the campaign before the step, is he a member of the campaign still?

[ilseb]

• Are the campaign actions stuck before the email step?
  - events before email all work*

• Was the email step added after the contact already went through the campaign?
  no, campaign was created, and contact only added post campaign creation - im new with the platform and its my first campaign im creating

• Is the email not published?
  email is published, as well as start & end date set and within range
  

  
  
  
  
  

• Has the person unsubscribed?
  no, the email used for testing is my own gmail account - i have not yet got to the process of setting up unsubscribe and tracking url on the email

• Has the person bounced?
  im not sure, i dont think so as this is not something i have setup yet. looking at the SES dashboard i dont see any bounces, it shows "healthy"

• Has the person left the campaign before the step, is he a member of the campaign still?
  still a member yes

To add, it does show pending tasks here which im not 100% sure why - as the " RequestForDemoEmail" is where im not seeing the email being sent currently and where its getting stuck

[ilseb]

here is my cronjobs too:

[joeyk]

It seems, that none of these actions are executed. Do you have a decision at the beginning?
Thx

[ilseb]

HI, thanks so much for working with me through this one.

No, i dont have a decision at the beginning, here is is a screenie of the flow: it starts with a form, then sends a mail .

i created a further test campaign, with the same result: simple form, then email:

• created the form
• selected form as first campaign item
• send email to contact (nothing happens)

heres some screenshots of it:

[EJL]

@ilseb look in your-mautic-install/var/spool and see if there are any emails in your spool. If so use the swiftmailer:spool:send command via CLI or a cron

[joeyk]

In fact the best would be if you could run each of your cron commands by ssh, and see if some oone them fail. Remove the ending (dev/null)

[ilseb]

thanks Joey for the help. i managed to resolve by figuring out my path to console file was in the incorrect folder.

[ilseb]

thanks for the feedback EJL. our emails are setup for “send immediately”. the suggested solution did not resolve.